- Customer: users who request or receive transportation
- Taxi Driver: users or provider or third party who provide transportation individually or through supplier or channel network
The practices described in this policy are subject to applicable laws in the places in which we provide the taxi service. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places.
Please contact us if you have questions about our practices in your country or region.
alltaxitravel.com provides services to users throughout the world. If you use our services in the European Union or elsewhere, Ace Test Limited is the data controller. We process personal information inside and outside of the UK and India.
We collect this data
Information that you provide to alltaxitravel.com, such as when you create your account on our website. Information created when you use our services, such as pick-up and drop-off location, usage information. Information from other sources, such as alltaxitravel.com partners and third parties that use APIs.
This may include:
User Account: We collect information when you create or update your alltaxitravel.com account. This “may” include your name, email, phone number, login name and password, address, payment or banking information (including related payment verification information), or passport if required by law, birth date. This also includes the preferences and settings that you enable for your alltaxitravel.com account.
Background check information: We may collect background check information if you sign up to use our services as a supplier or channel partner. This may include information such as criminal record (where permitted by law). This information may be collected by a supplier on our behalf.
We may collect demographic information about you, including through user surveys. In some countries, we may also receive demographic information about you from third parties.
Content: We may collect information that you submit when you contact our customer support, provide ratings or compliments for other users, or otherwise contact alltaxitravel.com.
Created data while using our services
Depending on the alltaxitravel.com services that you use, and your profile settings or device permissions, we may collect your precise or approximate location information as determined through data such as GPS, IP address and WiFi.
If you are a supplier or channel partner, alltaxitravel.com collects location information when the website is accessed on your device.
Customer may use the website without enabling alltaxitravel.com to collect their location information. However, this may affect the functionality on your website. For example, if you do not enable alltaxitravel.com to collect your location information, you will have to manually enter your pickup address. In addition, location information will be collected from the Taxi driver during your trip and linked to your account, even if you have not enabled alltaxitravel.com to collect your location information.
We collect transaction details related to your use of our services, including the type of services you requested, your order details, date and time the service was provided, amount charged, distance travelled, and payment method. Additionally, if you share your discount code and uses your that code, we may associate your name with that person.
We collect information about how you interact with our services. This includes information such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or service you were using before interacting with our services. In some cases, we collect this information through cookies and other technologies that create and maintain unique identifiers.
We may collect information about the devices you use to access our services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and maybe mobile network information.
We enable users to communicate with each other and alltaxitravel.com through the websites. For example, we enable Taxi drivers, and suppliers and channel partners and recipients, to call or text each other. To provide this service, we receive some information regarding the calls or texts, including the date and time of the call/text, and the content of the communications. Alltaxitravel.com may also use this information for customer support services, for safety and security purposes, to improve our products and services and for analytics.
We may also receive information via user feedback, such as ratings or compliments. Information provided in connection with referral programs. Services for or on your behalf. Information in connection with claims or disputes.
Our business partners through which you create or access your payment providers, social media services. Publicly available sources, marketing service providers. alltaxitravel.com may combine the information collected from these sources with other information in its possession.
European Union (EU) Users
Since May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”). This section summarizes alltaxitravel.com way for processing personal information under the GDPR, and the rights of EU users as relates to alltaxitravel.com handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ('GDPR'). This section provides information as relates to EU users' rights, and our responsibilities, under this regulation.
If you are an alltaxitravel.com user in the EU, you have the following rights with respect to alltaxitravel.com handling of your personal information. To exercise these rights, please see contact us on firstname.lastname@example.org
Users outside the EU may also request explanation, correction, deletion or copies of their personal data: on email@example.com
Understand your data: You have the right to request an explanation of the information that alltaxitravel.com has about you and how we use that information. You also have the right to receive a copy of the information that we collect about you if collected on the basis of consent or because we require the information to provide the services that you request.
Correction: If alltaxitravel.com has information about you that you believe is inaccurate, you have the right to request correction of your information. Please get in touch with us on firstname.lastname@example.org
Deletion: Users may request deletion of their accounts at any time. Users may request deletion through the alltaxitravle.com website. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
Users Rights: Users in the EU have the right to object to alltaxitravel.com processing of personal data, including for marketing purposes based on profiling and/or automated decision making. Uber may continue to process your information notwithstanding the objection to the extent permitted under GDPR. Users in the EU also have the right to file a complaint relating to alltaxitravel.com handling of your personal information with the Autoriteit Persoonsgegevens, the Dutch Data Protection Authority. You may also submit questions, comments or complaints to email@example.com
Grounds for Processing: The GDPR requires that companies processing the personal data of EU users do so on the basis of specific legal grounds. As described below, alltaxitravel.com processes the information of EU users based on one or more of the grounds specified under the GDPR:
The processing is necessary to provide the services and features you request: We must collect and use certain information in order to provide its services. This includes:
User profile information that is necessary to establish and maintain your account, including to verify your identity; enable communications with you about your trips and accounts; and to enable you to make payments. Transaction information, which is necessary to generate and maintain in connection with your use of alltaxitravel.com services.
Usage information, which is necessary to maintain, optimize and enhance our services, including to determine, sometimes in combination with other information calculate costs of trips.
Collection and use of this information is a requirement for using our website
We may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users, or of others. The processing is necessary to protect the vital interests of our users or of others
We collect and use personal information to the extent necessary for its legitimate interests. This includes collecting and using information: To maintain and enhance our users' safety and security. For example, we use personal information to prevent the use of our services by users who have engaged in inappropriate or dangerous behaviour, such as by retaining information of banned users to prevent their use of our services. We also use usage information to prevent matching of customers and Taxi drivers for whom there is a higher risk of conflict (e.g., because they have been the subject of prior complaints from other users).
To prevent, detect and combat fraud in connection with the use of our services. For example, alltaxitravel.com uses user profile, location, device and usage information, to identify and prevent circumstances when users attempt to defraud alltaxitravel.com or other users. To inform law enforcement officials regarding criminal acts or threats to public safety. To provide customer support. To optimize our service and develop new services for example, identifying the best pick-up/drop locations, recommending (new) features, improving navigation, and enhancing pricing and matching customers and drivers or delivery recipients and partners. For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience and enhance the safety and security of our services. For direct marketing purposes. This includes, for example, analysing data to identify trends and tailor marketing messages to user needs. To enforce our Terms of Service.
alltaxitravel.com collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others. The processing is necessary for the legitimate interests of other persons or parties.
alltaxitravel.com is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your personal data. For example, alltaxitravel.com is subject to laws and regulations in many cities and countries that require it to collect and retain information about your trips, to retain such information for extended periods of time, and to provide copies of such information to governmental or other authorities. We use your information to comply with such laws to the extent they apply to your use of the website. The processing is necessary to fulfill our legal obligations
We may also share information with law enforcement, or requests by third parties pursuant to legal processes.
We may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent.
We rely on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you. If you are an EU user, the following types of data collections or uses are done on the basis of your consent. Location Information, Notifications: Account and Trip Updates, Notifications: Discounts and News
We may also collect personal information about you through voluntary survey and feedback. Your responses to such feedback are collected on the basis of consent, and survey data will be deleted once no longer necessary for the purposes collected.